5 Ways to Develop Soft Skills in the Workplace Using Your LMS


The importance of soft skills is sometimes undervalued and unappreciated mostly in the workplace. Soft skills enable individuals Staff to function in teams at work in a coherent and peaceful way. These abilities are necessary for a person to improve and succeed in the team or organization where they work.

A company can use its learning management system (LMS) to support employees develop their soft skills to deal with challenges, people, and changing working conditions.

What is Soft Skills

When someone applies for a job, they usually read the job description to see what qualifications are required for this position. For instance, a management needs business skills, and a teacher needs teaching credentials. Hard skills are the type of requirements that are specifically connected to the job for which the applicant is applying. Because they are a prerequisite for many jobs, hard skills are prioritized in employment recruiting ads. A person can take lessons, learn from books, and work as an apprentice to develop hard skills.

Soft skills on the other hand aren’t specialized in the truest sense, but are equally essential to acquire. Soft skills are also termed as professional or transferable skills, and are more generic in nature. They focus on an individual’s attitude and intuitive skills. Some examples of soft skills are listed below:

  • Communication skills

  • Leadership skills

  • Teamwork skills

  • Problem solving skills

  • Creative skills

  • Adaptability skills

  • Critical observation skills

  • Critical thinking skills

Soft skills are also known as emotional intelligence. Emotional intelligence alludes to an individual’s awareness, how they can constrain their emotions and express it in situations. Soft skills play a big role in how individuals manage and handle their personal relationships.

5 Ways to Develop Soft Skills with Your LMS

Teaching an employee to create a report or dispatch a shipment is extremely easy. There’s are a series of fixed protocols the employee has to follow to complete that task. Soft skills on the other hand are not as predefined and tangible. An organization can use its LMS to improve and strengthen the soft skills of its employees by using the different features present within. The following five ways in which a company can use their LMS to develop soft skills are stated below.

The Creation of Collaborative Tools to Infuse Teamwork

All LMS platforms nowadays offer collaborative tools such as file sharing, virtual meets, etc. Such interactive features offer options to a company’s employees to discuss and collaborate on their ongoing projects, schedule their meetings. LMS systems offer employees the option to work as part of a group even when they aren’t based in one location. This kind of teamwork helps to build trust wherein each employee within the group learns how to accomplish their goals individually as well as collectively to complete the project.

Inspiring Creativity Through Whiteboards and Forums

Creativity is one of the attributes that separates the movers & shakers from the fence-sitters in the corporate world. Most learning management systems always incorporate features such as whiteboards, which allow trainees to collectively work with their team members to discuss ideas by sharing notes, slides, sheets, and drawings. The LMS gives them the option of taking their conversation beyond just the verbal or written. The trainees discover new methods and ideas of letting their creativity flow and improve by using these features.

Simulations & On-the-Job Training Situations

A modern day learning management systems come equipped with features like simulations that mimic on-the-job training processes. Simulations allow a company to create real word situations that test an employee’s training and thinking without putting customers, resources, or other employees at risk. This teaches the employees how to assess the pros and cons of different work situations they will face. The more decisive and sharper an employee’s critical thinking skills get, the better they become at making good decisions for the benefit of their organization

Learning Communication Skills with Social Learning

Communication skills are essential in every industry vertical. An LMS platform helps improve and hone a trainee’s communication skills by using social learning. Social learning comes with features such as news feeds, user-generated content, Q&As, chats, ratings, reviews, etc. It teaches employees different ways to engage, practice, and improve their communication skills in a safe and contained environment.

Setting up Goals Based on Soft Skills

The setting up of goals is considered an important aspect to run a successful business. Every organization must find a way to monitor their employee’s progress to ensure that their business goals are achieved. An LMS comes equipped with performance-related features that allow L&D managers to monitor the progress of the employees and assign milestones to them. These goals encourage employees to improve their performance. For example, measuring customer satisfaction will help an organization assess an employee’s communication skills. An increase in productivity indicates how an employee has learned better time management.

An organization’s LMS helps them measure soft skill success by studying and assessing changes in sales trends and figures, the turnover and attrition rates, the customer feedback being received, and safety and security statistics.

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